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Accessibility statement for ‘Invest in Derbyshire Dales’

This accessibility statement applies to

This website is run by Derbyshire Dales District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible (but we continue to work on this):

  • some older PDF documents, and those provided by external organisations, are not fully accessible to screen reader software
  • there’s a limit to how far you can magnify the map on our ‘Contact Us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Telephone: 01629 761100

We’ll consider your request and get back to you in 10 working days.

If you cannot view the map on our ‘Contact Us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you experience any problems accessing the information you need, please contact the Economic Development team at Derbyshire Dales District Council at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you are dissatisfied with the response an informal complaint can be submitted using the Complaints Procedure on the District Council’s website. This may be escalated to a formal complaint.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If, after progressing through the District Council’s Complaints Procedure you remain dissatisfied with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices also have audio induction loops. Find out how to contact us.

Technical information about this website’s accessibility

‘Invest in Derbyshire Dales (managed by Derbyshire Dales District Council) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations

PDFs and other documents

Some of our older PDFs and Word documents don’t meet the latest accessibility standards, for example, they may contain images instead of text, or not be structured in a way that makes them accessible to a screen reader. Often these include detailed policy documents based on complex legislation and technical information. When these documents are next updated we intend to improve accessibility and produce easy-read summaries to accompany the revised documents.

Documents provided to us by third-parties, such as economic analysis reports, surveys, technical reports and business presentations may not be fully accessible. However, wherever possible we will work with third-parties to provide more accessible summary information.

Recorded video

Videos available through our YouTube channel all make use of the auto-generated closed captioning available through YouTube.

If we commission videos containing dialogue, we will consider if open captioning is required and ensure they meet accessibility guidance.

External providers

Some parts of our website link to or use content provided by other websites and these are not always as accessible as our site. Examples include:

  • YouTube videos
  • Google Maps

The following are hosted by third party suppliers:

  • Commercial Property Search
  • Our Business Service Support form / Contact Enquiry form

These issues have been reported to the providers of our forms' software for review and resolution. This statement will be updated with a timeframe when it is known.

Disproportionate burden

We do not intend to claim a disproportionate burden to the work required to make the website fully compliant.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


We do not plan to make the site map PDFs in the ‘Development Sites’ pages accessible because they are exempt from meeting the accessibility regulations.

Third-party content

We do not plan to make the following third-party PDFs accessible because they are exempt from meeting the accessibility regulations;

What we’re doing to improve accessibility

We aim to continuously improve our website’s accessibility based on user and automated testing.

We provide content preparation guidelines to our web content authors that focus on improving accessibility for online users, and we promote the importance of accessibility using our internal communication channels.

Other proposed improvements have been set out earlier in this statement.

Preparation of this accessibility statement

This statement was prepared on 2nd December 2021. It was last reviewed on 2nd December 2021.

This website was last tested on 2nd December 2021. The test was carried out by;

  • Silktide (online Monitor app)
  • Silktide Disability Simulator (Chrome extension)
  • axe DevTools (Chrome extension)
  • Accessibility Insights for Web (Chrome extension)
  • Sa11y (Chrome bookmarklet)
  • WebAIM WAVE (online tool)
  • NVDA (manual testing)
  • WCAG (manual testing)

All the pages of the website, including PDFs, have been tested externally by Silktide in their online Monitor app. This website is scanned weekly so that we may address any further accessibility issues as they arise.

We conducted further manual/internal tests using a combination of the other tools listed above, on a random sample of pages, during development of the site. Ad-hoc tests are conducted periodically on an ongoing basis.

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